Frequently Asked Questions
Everything you need to know about the perfect night's sleep.
Does Emma Sleep offer a trial period for mattresses?
Yes, we offer a 100-night risk-free trial period. If you are not completely satisfied with your Emma mattress, you can return it for a full refund within this timeframe.
How long does shipping take within India?
Once your order is placed, it typically takes 5 to 7 business days for your Emma product to be delivered to your doorstep, depending on your location.
Is there a warranty on Emma mattresses?
Every Emma mattress comes with a 10-year limited warranty that covers dimensional stability and durability of the core materials.
What payment methods are accepted?
We accept a wide range of payment options including credit/debit cards, Net Banking, UPI, and No-Cost EMI options for eligible banks.
How do I set up my Emma mattress after delivery?
Simply unbox the mattress, place it on your bed frame, and carefully cut the plastic wrap. The mattress will expand to its full size within a few hours.
Do I need to flip my Emma mattress?
No, Emma mattresses are designed with specific layers for support and comfort, meaning they do not need to be flipped. You may rotate it 180 degrees every 6 months to ensure even wear.